Product Feedback Policy

Olivier de Lamotte -

In Qualifio, we implemented a widget that allows you to submit feedback and/or suggestions directly through our platform. Learn how it works in the video below:

Our approach to product feedback

Here at Qualifio, we take product feedback extremely seriously. We believe that listening to our customers, team members and prospects - by taking their ideas on board - is a sure way to build a better product. We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.

How to give us your product feedback

Submitting your feedback couldn't be simpler. You can just click on the button on the right “Suggest a feature” to suggest a new feature, vote or comments on features proposed by other customers.

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You will then be able to vote for the features you like best, but won’t be able to vote for everything at the same time – since we simply cannot build everything at the same time :-)
So you’ll always need to take into consideration which weight you’ll give to your vote:

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What happens to your product feedback

All new requests are set to the "Awaiting Feedback" status so that more people can vote, prioritize and give us information. This allows us to gauge demand, gather use cases and automatically establish impact & value.

Every two weeks our Product Team holds a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects and look at how the requests align with our own strategy. As the team goes through, they will update the status of each request in Receptive so that you immediately know the outcome.

If we decide to build a feature or make an improvement, the status will change to "Planned" or "Building". It will be added to our internal roadmap but still be displayed in Receptive. Anyone who has submitted or voted on a specific request will be notified if the request is updated. We will always provide an explanation as to the nature of the status update.

Our product feedback portal always has the most up-to-date information about our products and what we are building next. If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.

 

FAQ

How long will it be before the product team reviews my idea?

Items will be reviewed by the product specialist on a monthly basis; we take the top requests and update the status where appropriate. Roadmap meetings occur every two weeks. Make sure your ideas are clear and concise so others can vote on it & prioritize. Also, be sure to prioritize your own requests too - that way, we will know if a particular requests is important to you.

My request hasn't been reviewed, yet I submitted it 6+ months ago. What can I do?

If we haven't reviewed your item yet and it is a high priority for you:

  • Make sure it's at the top of your priority list
  • Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? Please add these details in a comment on your idea.

 

Thank you for your feedback, understanding, and support as we work together to build the best products possible!  

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